Medical Assistant

Job Summary:

 

The Medical Assistant provides patient care in a clinic environment.

 

Essential Functions:

 

Participates in patient care coordination, one-on-one communication, email, patient contact, and documentation of any services accessed and/or health care related concerns/needs that have arisen since last visit.
Routine clinical duties
o Answer the telephone in a courteous and professional manner.
o Collect patient history and gather information pertinent to visit; document all communication to patients and clinicians.
o Administer medication as ordered.
o Communicate with clinician on daily basis regarding patient care.
o Fax orders or prescriptions to hospitals, pharmacies, or other vendors.
o Assist patient and clinician in exam areas.
o Give treatments/procedures as directed.
o Assist clinicians with Administrative paperwork.
o Schedule patient appointments as needed.
o Label and process specimens.
o May draw blood from patients.
o Communicates to assigned supervisor or leads all cases needing a higher level of intervention in a timely fashion.
o Assist with various procedures ( such as EKG, VFC, and all other procedures).
o Perform various test.
o Will perform in a professional manner at all times, by maintaining strong interpersonal, listening, and communication skills to exceed customer service expectations.
Other duties may include:
o Monitor quality controls logs within your department.
o Maintain supply inventories and medical stock in exam rooms and nursing station; keep secured; check expiration dates; order supplies as needed.
o May assist with Managed Care lists.
o Monitor that instruments are properly cleaned, sterilized and stored for procedures.
o Attends all training and in-service meetings as indicated.
o Maintains, responds, and utilizes working relationships with and knowledge of referral sources, community resources, and collaboratively works with other departments.
Documents all call information which includes but not limited to pre-certifications, authorization request, as well as all member encounters by utilizing the appropriate systems and resources. Updates patient information as indicated or as necessary.
Perform other duties as assigned.

 

Supervisory Responsibilities:
(Scope of the person's authority, including a list of jobs that report to this job).

 

No Supervisory Duties.

 

Essential Qualifications:
(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the competencies (minimum knowledge, skill, and ability) required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).
Education/Licensure/Certification: High School or vocational diploma or equivalent.; Completion of Medical Assistant course with valid Medical Assistant diploma, or documentation or training from other Medical Assistant courses may also be considered.; Registered or Certified Medical Assistant preferred. Current/valid BLS certification, or must be obtained within the first 30 days of employment.
Experience Required: At least one year experience in all aspects of medical assistant functions preferred.; Ability to demonstrate organizational skills and attention to detail, and possess a good working knowledge of electronic medical records.
Skill and Ability: Familiarity with laboratory equipment, office skills including telephone, computer and billing.; Ability to deal with patients effectively in frequently upsetting situations; able to function professionally in emergency situations.; Bilingual (English/Spanish, French Creole) skills preferred.